Terms and Conditions
City of London Sinfonia – Terms & Conditions of Sale
Payments & Charges
• We accept VISA, Mastercard, Switch/Maestro and Delta.
• All cheques should be made payable to City of London Sinfonia.
We don’t charge a booking fee for tickets booked through our Box Office or online. Customers who choose to have tickets posted to them will be charged the cost of a second class stamp. Tickets will only be posted up to 7 days prior to performances, after this they will be collection only.
Online bookings will be confirmed by email and tickets posted out within 48 hours.
Tickets purchased are non-refundable.
Customers wishing to return tickets should contact the Box Office via phone on 020 7621 2800.
Customers must notify the Box Office at least 24 hours prior to the original concert performance time if intending to return tickets.
Tickets may be exchanged, free of charge, for other of equal value for any other concert or event (subject to availability) within one year of the exchange date.
City of London Sinfonia may be able to resell tickets on a customer’s behalf if the event is sold out. Returning tickets to City of London Sinfonia does not guarantee that they will be resold. Customers returning tickets may not use tickets to attend the event(s) once they have been confirmed as returned. Resales are undertaken at the customers own risk.
If successfully resold, City of London Sinfonia will notify customers via email up to 15 working days following the event, and return the value of the tickets directly to the original payment card. Customers who do hear from City of London Sinfonia within 15 working days should assume that tickets have not been resold.
In extenuating circumstances refunds may be given, and only at the discretion of the Marketing & PR Manager.
In the event of a cancellation, customers will be notified as soon as possible and tickets will be refunded. If an event is rescheduled, customers will be offered equivalent tickets for the rescheduled event or a refund depending on their preference.
2016-17 Season, Folk Tunes Tall Tales
Book 4 concerts and save 20%*
Book 2+ concerts and save 10%*
*Before 1 October 2016, excludes 2 March 2017 concert.
Latecomers may not be admitted until a suitable break in the performance and only at the discretion of the house manager.
Mobile phones, pagers and watches must be silenced at all times.
City of London Sinfonia reserves the right to refuse entry to any of its performance venues and/or ask any person to leave the venue and take any appropriate action to enforce this right.
Ticket holders consent to the recording and filming of themselves as members of the audience. City of London Sinfonia will own all intellectual property in the recordings and members of the audience will assign all copyright and waive their moral rights in such recordings.
City of London Sinfonia reserves the right to make any alterations to the advertised artists or programme without being obliged to offer a refund or exchange.
Customer Service contact details:
City of London Sinfonia
9 Brighton Terrace
London, SW9 8DJ
Telephone: 020 7621 2800
Fax: 020 7626 5593
Registered charity number: 286818