Terms and Conditions
City of London Sinfonia – Terms & Conditions of Sale
Payments & Charges
• We accept VISA, Mastercard, Switch/Maestro and Delta.
• All cheques should be made payable to City of London Sinfonia.
We don’t charge a booking fee for tickets booked through our Box Office or online. Customers who choose to have tickets posted to them will be charged the cost of a second class stamp. Tickets will be posted up to 7 days prior to performances - after this, they will be collection only.
Online bookings will be confirmed by email and tickets posted out 2-3 weeks before performances. Etickets should be received up to 48hours after booking.
Returns, Refunds and Cancellations
Tickets purchased are non-refundable.
Customers wishing to return tickets should contact the Box Office via phone on 020 7621 2800.
Customers must notify the Box Office at least 24 hours prior to the original concert performance time if intending to return tickets.
In extenuating circumstances, and to the discretion of the Box Office, tickets may be exchanged for others of equal value for any other own-promotion concert or event (subject to availability) within one year of the exchange date.
City of London Sinfonia may be able to resell tickets on a customer’s behalf if the event is a sellout. Returning tickets to City of London Sinfonia does not guarantee that they will be resold. Customers returning tickets may not use tickets to attend the event(s) once they have been confirmed as returned. Resales are undertaken at the customers own risk.
If successfully resold, City of London Sinfonia will notify customers via email up to 15 working days following the event, and return the value of the tickets directly to the original payment card. Customers who do hear from City of London Sinfonia within 15 working days should assume that tickets have not been resold.
In extenuating circumstances refunds may be given, and only at the discretion of the Marketing and Audiences Officer.
In the event of a performance or event being cancelled, customers will be notified as soon as possible and tickets will be refunded. If an event is rescheduled, customers will be offered equivalent tickets for the rescheduled event or a refund depending on their preference.
2017-18 Season: Hero Worship, 8 May 2018
Priority booking for CLS Friends opens on Thursday 21 December 2017.
General sale opens on Thursday 4 January 2018.
Standard tickets cost £30, £20, £10 in Front and Rear Stalls.
Members of our CLS 5IVER scheme (student / 16-25) can get £5 tickets for selected seats within an exclusive allocation. Any unsold within the allocation a month before the concert will be opened up to general sale.**
Children (under 16) and unwaged* receive 50% off selected seats.
Wheelchair users receive a free companion seat - there are 5 wheelchair spaces available in our allocation.
Groups receive 20% off when booking for 4 or more people. Groups of more than 10 must book over the phone on 020 7621 2800 (Mon-Fri, 10am-6pm).
CLS Friends have an exclusive seating allocation in the Front Stalls.** Any unsold within the allocation a month before the concert will be opened up to general sale.
* Unwaged: Jobseekers, Pension Credit, Disability Living Allowance.
** To access these allocations on our live seating plan, CLS Friends and CLS 5IVER members must login to their account first. The seats are indicated by stars.
All discounts and tickets are subject to availability.
Latecomers are not guaranteed entry after a performance has started; they may not be admitted until a suitable break in the performance, and only at the discretion of the house manager.
Mobile phones, pagers and watches must be silenced at all times.
City of London Sinfonia reserves the right to refuse entry to any of its performance venues and/or ask any person to leave the venue and take any appropriate action to enforce this right.
Ticket holders consent to the recording, photography and filming of themselves as members of the audience. City of London Sinfonia will own all intellectual property in the recordings and photos, and members of the audience will assign all copyright and waive their moral rights in such media content.
If you require assistance with using our website, booking your tickets or at the venue on the night of a performance, please email our box office or phone us on 020 7621 2800 prior to the event.
City of London Sinfonia reserves the right to make any alterations to the advertised artists or programme without being obliged to offer a refund or exchange.
Customer Service contact details
City of London Sinfonia
4.03 Piano House
9 Brighton Terrace
London, SW9 8DJ
Telephone: 020 7621 2800
Email: Box Office
Registered in England, UK, no.1692341
Registered charity, no.286818